Legal

Refund & Return Policy

Last updated: 22 July 2026. We want you to feel confident ordering from us. This policy sets out your rights and our process for returns and refunds.

Your Right of Withdrawal - Summary

  • Period: 14 calendar days from the day you receive your order.
  • Condition: Product must be returned unopened and in its original packaging.
  • Refund: Full refund of the product price, processed within 14 days of receiving the returned goods.
  • How to start: Email info@freshzoeplant.world - no questions asked.

1. Your Statutory Right of Withdrawal

As a consumer purchasing from a distance (online), you have the right to withdraw from the contract of sale within 14 calendar days from the day you (or a third party you have nominated, other than the carrier) take physical possession of the goods. This right is provided under:

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), implementing EU Directive 2011/83/EU on consumer rights.
  • The Consumer Rights Act 2015.

You do not need to give any reason for exercising the right of withdrawal.

2. Products That Can Be Returned

Slim Coffee Booster may be returned within 14 days provided it is:

  • Unopened - the box seal must be intact and no sachets removed or opened.
  • In its original packaging - the box must be undamaged and in a resaleable condition.
  • Accompanied by your order reference - so we can identify your purchase and process the refund promptly.

Exception: We cannot accept returns of opened or partially used product. Under the Consumer Contracts Regulations 2013, the right of withdrawal does not extend to goods that have been unsealed after delivery where they cannot be returned for hygiene or health protection reasons (Regulation 28(3)). Food supplements are included in this exception once the hygiene seal is broken.

3. How to Initiate a Return

Step 1 - Notify us: Send us a clear written notification that you wish to withdraw from the contract. You can do this by:

Notification must be sent before the 14-day withdrawal period expires. The date of your email or form submission is your notification date.

Step 2 - Return the product: Once we confirm your return request, we will provide you with our return address. Please send the product back within 14 days of your notification date. We recommend using a tracked postal service and retaining your proof of postage.

Step 3 - Receive your refund: We will process your refund within 14 calendar days of receiving the returned goods (or, if earlier, within 14 days of you providing evidence of return). Since orders are paid on delivery, refunds will be issued by bank transfer or by the method we agree with you at the time of return.

4. Return Costs

You are responsible for the direct cost of returning the goods to us, unless the goods are defective or were incorrectly supplied (see Section 5). We recommend using a tracked service; we cannot accept liability for items lost in transit when returned to us.

5. Defective, Damaged or Incorrect Goods

If you receive a product that is defective, damaged in transit, or materially different from what you ordered, you have additional rights under the Consumer Rights Act 2015. In such cases:

  • Contact us immediately at info@freshzoeplant.world with a description and, if possible, a photograph of the issue.
  • You may be entitled to a full refund, replacement, or partial remedy - depending on the nature of the defect and your preference.
  • We will cover the cost of returning defective or incorrectly supplied goods.

6. Refund Method and Timing

As Slim Coffee Booster is sold on a payment-on-delivery basis, refunds will be processed by bank transfer to an account you provide, or by another mutually agreed method. Refunds will be made within 14 calendar days of us receiving the returned goods or receiving satisfactory evidence of return, whichever is earlier. We will not impose any fee for the refund itself.

7. Complaints

If you are not satisfied with how we handle your return or refund, please contact us at info@freshzoeplant.world. We aim to resolve all complaints within 10 working days. If we cannot resolve the matter, you may refer it to an independent Alternative Dispute Resolution (ADR) body or to the courts of England and Wales. You also have access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

8. Contact

The Ashford Review Ltd · 12 Ashford Lane, London EC1A 1BB, United Kingdom
Email: info@freshzoeplant.world